Terms and Conditions
- Conclusion
Our services are provided exclusively under the following conditions. Any conflicting terms of purchase are explicitly rejected. Supplementary agreements or oral statements require written form and do not supersede other provisions of the terms and conditions (T&Cs). The T&Cs apply even if not explicitly referred to in every individual case.
- Offers
Our offers are always subject to change until we receive our written order confirmation. Unless otherwise agreed upon, our offers remain valid for three months from the date of issuance.
- Construction
The prices for structural calculations are not included in the offers unless explicitly stated. If changes to the structure are necessary due to the structural verification, the costs are to be borne by the client. In the case of custom-made products according to the client’s specifications, any infringements of copyright or intellectual property rights are the responsibility of the client.
- Print templates
Film templates, stencils, drawings, electronic files, etc., remain our property even if the client has paid a share of the costs. They are available to the client for subsequent orders for a reasonable period. A special agreement applies when the client commissions location and orientation plans. These plans may be freely reproduced by the client, provided they are visibly marked with the imprint and mention of the author SIS and its website address. The client may only modify these plans and graphics with the written consent of the author, SIS.
- Supply of signage and goods
The prices quoted are ex-works, excluding packaging and delivery costs, unless expressly agreed otherwise. We package carefully and appropriately. Return of transport packaging is only accepted if returned freight prepaid. For international deliveries, the recipient is responsible for any necessary customs duties. The goods travel at the recipient’s risk, even if free delivery has been agreed upon.
- Delivery times
Our obligation to deliver only arises upon receipt of a written order confirmation. The stated delivery times are non-binding. The delivery period commences on the day of the accepted order, subject to commercial and technical clarity, and for graphic works, the receipt of the customer-signed final graphic design approval. If a delivery date is specified, it typically indicates the dispatch date ex-works. Partial deliveries are permissible. In case of delayed delivery, the client must grant us a reasonable grace period. The client is entitled to withdraw from the contract only in cases of willful intent or gross negligence on our part. This right of withdrawal does not extend to partial deliveries already made. Claims for damages are excluded in any case. In cases of force majeure or other extraordinary events that make delivery impossible for us, such as operational disruptions, strikes, and difficulties in the supply of materials by upstream suppliers, we may wholly or partially withdraw from our delivery obligation. If finished parts are stored or held in interim storage due to delays in acceptance, we reserve the right to charge the client storage fees at the prevailing rates.
- Order changes
Requested changes to the order by the client after prior order clarity and design approval will initially interrupt production. The additional costs in terms of time and materials due to the changes will be assessed and communicated to you. We will resume production upon receipt of your written consent to cover these costs.
- Scope of delivery
The dimensions and colors specified in quotations and order confirmations are approximate values. Deviations within industry-standard tolerances are permissible. The same applies to minor variations in representation or color compared to the customer’s template. Such deviations are typically purely technical and still constitute contractual delivery. Refusal of acceptance or deductions are therefore not justified. Catalog or brochure statements do not imply warranties. We are entitled to mark goods delivered by us with our company logo unless explicitly objected to by the client in the order. For installations including assembly and electrical installation, prices are generally understood to exclude wiring, electrical connection, and grounding.
- Damage
Visible packaging or product damage must be confirmed by the recipient directly with the carrier upon receipt of the goods. In case of damage, claims for replacement must be filed by the recipient directly with the carrier. This does not affect the due date of our invoice and does not entitle deductions from the invoice amount.
- Authorization requirement
We would like to caution that the installation of signs and illuminated signs often requires approval. It is the legal obligation of the client to obtain regulatory approval. Upon request, we can provide the necessary documentation, including drawings, photos, and structural calculations, for a fee, or we can handle the construction or permit application process. The client is responsible for obtaining any required building permits. If construction is to commence before obtaining the necessary approvals, this must be communicated in writing. In such cases, we are exempt from any potential consequences.
- Warranty
For our commercial customers, we provide a one-year warranty from the date of delivery for the goods we supply, covering function and durability, unless extended warranty periods are agreed upon in writing. Our warranty obligation includes material, manufacturing, and assembly errors. Legal regulations apply to warranties for private end customers. For lighting fixtures and accessories such as starters and ballasts, warranty coverage is limited to defects that manifest immediately upon initial use by the customer. We pass on warranty rights granted by our suppliers to the client. We do not provide warranties for wear parts such as fluorescent tubes. In signage systems using materials like plastic or acrylic glass, minor imperfections (such as slight scratches, hairline cracks, and insignificant inclusions) are not grounds for complaint. Any visible defects must be reported to us in writing within 3 days after installation or receipt of goods. Parts are deemed accepted after this deadline. Returns of disputed goods must be coordinated with us in advance. Freight costs are borne by the client and reimbursed by us in case of valid claims. We cannot accept claims after further processing. Securing signage installations on building parts must be sealed by a specialized company, arranged by the client. We do not provide warranties for this. The risk of any errors transfers to the client upon approval of the print template for signage and graphic works.
- Total liability
In the event of a warranty claim, we cover the costs for rectifying the defect. However, consequential damages resulting from the defect are excluded from warranty coverage.
13. The costs for remedying the defects will be covered by us up to the amount of the original delivery value. We are not liable for lost profits or other financial losses of the purchaser, unless proven intentional or grossly negligent on our part. To the extent our liability is excluded or limited, this also applies to the personal liability of our employees and agents. Ownership and Payment Invoices are payable within 14 days net, unless otherwise agreed. After this period, our customers are in default of payment without further notice. This also applies to invoices for partial deliveries. In case of default, we are entitled to charge default interest (5% above the base rate of the Deutsche Bundesbank or the European Central Bank). All items delivered by us remain our sole property until full payment of all claims against the customer. In case of default, we are also entitled to reclaim the goods, and the customer is obliged to return our deliveries. The goods may not be pledged or transferred as security without our consent. In the event of resale of the goods, the purchase price claim against the third party is assigned to us as security upon conclusion of the contract. The assignment of all claims against us to third parties by the customer is only permitted with our prior written consent. Designs and Drawings, Approvals We retain ownership and copyright of offers, drawings, designs, samples, etc. These items must not be disclosed to third parties, especially competitors, and must not be used for bidding purposes. In case of non-acceptance of an offer, they must be returned promptly.
Anwendbares Recht For all legal relationships between the client and us, including the conclusion of contracts, exclusively German domestic law applies, excluding the uniform international sales law, the UN sales law, and the Hague Sales Law Conventions. Teilunwirksamkeit (Partial Invalidity): If individual provisions of these terms and conditions are or become invalid, this shall not affect the validity of the remaining provisions.
Place of performance and legal venue: Hamburg shall serve as our legal venue for all legal transactions.
Place of performance is our company headquarters.
sis I sign information systems GmbH, latest status: Mai 2018